Effective date: June 30, 2026
Last updated: June 30, 2026
My | CHFEUR Inc. (“MY|CHFEUR,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
- Visit mychfeur.com or another website operated by us;
- Request a quote or make a reservation;
- Use our chauffeured transportation services;
- Contact us by telephone, email, text message, website form, or social media;
- Communicate with our dispatchers, chauffeurs, or customer-service team; or
- Otherwise interact with MY|CHFEUR.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
We may collect information that you provide directly to us, including:
- Your name;
- Email address;
- Telephone number;
- Billing address;
- Company name and job title;
- Passenger names and contact information;
- Pickup and drop-off addresses;
- Flight numbers and airline information;
- Travel dates, times, itineraries, and special instructions;
- Vehicle preferences and passenger counts;
- Accessibility or service-related requests;
- Quote requests and reservation details;
- Billing, payment, and transaction information;
- Communications with our reservations, dispatch, chauffeur, billing, and customer-service teams;
- Reviews, survey responses, and other feedback; and
- Any other information you voluntarily provide.
Please do not provide sensitive personal information unless it is reasonably necessary for us to arrange or provide your requested service.
Information About Other Passengers
You may provide information about another passenger when booking transportation on that person’s behalf. By providing another person’s information, you represent that you are authorized to provide it and to allow us to use it for the purposes described in this Privacy Policy.
Payment Information
Payments may be processed through third-party reservation and payment-processing providers. Depending on how you make a reservation, payment information may be submitted directly to one of those providers.
We may receive limited information relating to the transaction, such as:
- The cardholder’s name;
- Billing address;
- Payment status;
- Card type;
- The last four digits of a payment card;
- Transaction identifiers; and
- Authorization or decline information.
We do not intentionally store complete payment-card numbers on our public website. Payment information is handled according to the practices and security procedures of the applicable payment processor and reservation platform.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information such as:
- Internet Protocol address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages viewed;
- Links clicked;
- Dates and times of visits;
- Approximate geographic location;
- Advertising and device identifiers;
- Website interactions and session information; and
- Information about how you arrived at and used our website.
This information may be collected through cookies, tags, pixels, local storage, scripts, and similar technologies.
Information From Other Sources
We may receive personal information from:
- Executive assistants;
- Employers and corporate travel departments;
- Travel agents and travel-management companies;
- Hotels, venues, and event organizers;
- Affiliate transportation companies;
- Reservation and dispatch platforms;
- Payment processors;
- Advertising and analytics providers;
- Social-media platforms; and
- Other parties arranging transportation on your behalf.
2. How We Use Personal Information
We may use personal information to:
- Prepare and provide quotes;
- Create, confirm, manage, modify, and complete reservations;
- Assign and dispatch chauffeurs and vehicles;
- Coordinate pickups, drop-offs, flight arrivals, and travel schedules;
- Communicate with customers, passengers, booking parties, and chauffeurs;
- Process payments, authorizations, refunds, and billing inquiries;
- Provide customer support;
- Maintain reservation and service records;
- Operate, maintain, secure, and improve our website and services;
- Personalize your website experience;
- Measure website traffic and advertising performance;
- Conduct analytics and understand customer interest in our services;
- Send service-related communications;
- Send marketing communications where permitted by law;
- Detect and prevent fraud, misuse, security incidents, and unlawful activities;
- Enforce our agreements, policies, and transportation terms;
- Protect our customers, passengers, chauffeurs, company, and property;
- Respond to legal requests and comply with applicable laws; and
- Establish, exercise, or defend legal claims.
We may also use information for another purpose disclosed to you when the information is collected.
3. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business and provide requested transportation services.
Chauffeurs and Staff
We may provide reservation and passenger information to our employees, dispatchers, chauffeurs, and contractors when necessary to coordinate and complete a reservation.
Affiliate Transportation Providers
When we cannot fulfill a reservation directly or when transportation is required outside our primary service area, we may arrange service through a qualified affiliate transportation provider.
We may disclose information necessary to complete the reservation, such as the passenger’s name, telephone number, itinerary, pickup and drop-off locations, flight information, and service instructions.
Vendors and Service Providers
We may disclose information to service providers that assist us with:
- Reservation and dispatch management;
- Payment processing;
- Website hosting;
- Cloud storage;
- Email and text-message communications;
- Telephone and call-management services;
- Customer support;
- Mapping and navigation;
- Analytics;
- Advertising and conversion measurement;
- Fraud prevention;
- Cybersecurity;
- Accounting;
- Insurance; and
- Legal and professional services.
These providers may process information on our behalf or according to their own privacy policies, depending on the service involved.
Business Customers and Booking Parties
When a reservation is made by an employer, executive assistant, travel agent, travel-management company, hotel, event organizer, or another party, we may provide that booking party with information about the reservation and service.
This may include reservation status, pickup and drop-off times, charges, receipts, and other information reasonably related to the booking.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with a law, regulation, subpoena, court order, or valid governmental request;
- Cooperate with law enforcement;
- Investigate fraud, theft, threats, safety incidents, or unlawful conduct;
- Protect the rights, safety, and property of MY|CHFEUR, our customers, passengers, chauffeurs, employees, or others;
- Enforce our agreements and policies; or
- Establish, exercise, or defend a legal claim.
Business Transfers
Personal information may be disclosed or transferred in connection with a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction.
With Your Direction or Consent
We may disclose information to another party when you direct us to do so or otherwise consent to the disclosure.
4. Cookies and Similar Technologies
Our website and third-party service providers may use cookies, tags, pixels, scripts, and similar technologies.
These technologies may be used to:
- Operate essential website features;
- Remember preferences;
- Maintain website security;
- Understand how visitors use the website;
- Diagnose performance problems;
- Measure calls, inquiries, reservations, and other conversions;
- Evaluate advertising campaigns; and
- Deliver or measure relevant advertising.
Types of Cookies
Our website may use the following categories of cookies:
Essential cookies: Necessary for website functionality, security, forms, reservation tools, and user preferences.
Analytics cookies: Help us understand website traffic, page performance, and how visitors interact with our website.
Advertising cookies: Help us measure advertising performance, understand whether an advertisement resulted in an inquiry or reservation, and deliver more relevant advertising.
Functionality cookies: Support features such as embedded maps, reservation tools, videos, chat functions, and saved preferences.
Analytics and Advertising Services
Depending on the services active on our website, we may use providers such as:
- Google Analytics;
- Google Tag Manager;
- Google Ads;
- Microsoft Clarity;
- Microsoft Advertising;
- Meta technologies;
- Cloudflare;
- Embedded mapping services; and
- Other analytics, advertising, or performance providers.
Google requires websites using Google Analytics to disclose its use and explain that Analytics collects and processes data. Google may process information in accordance with its own privacy terms.
A current list of cookies and tracking technologies may be available through the cookie-preference tool displayed on our website.
Cookie Choices
Where required, nonessential cookies will be used based on your consent or selections in our cookie banner. You may accept, reject, or manage available cookie categories through the website’s cookie-preference controls.
You may also restrict cookies through your browser settings. Blocking certain cookies may affect the functionality of the website, reservation forms, embedded tools, or other features.
5. Advertising and Sale or Sharing of Personal Information
We do not sell personal information in exchange for money.
However, some privacy laws may define the use of advertising cookies or the disclosure of online identifiers to advertising providers as “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.
Where required by applicable law, you may use our cookie-preference controls to opt out of advertising cookies or certain disclosures for targeted advertising.
We do not knowingly sell or share the personal information of children under 16 for targeted advertising.
6. Email and Text Communications
Service Communications
We may send communications necessary to provide requested services, including:
- Quote and reservation confirmations;
- Chauffeur contact information;
- Pickup instructions;
- Flight or itinerary updates;
- Payment and receipt information;
- Reservation changes;
- Customer-support messages; and
- Safety or operational notices.
These communications are part of the service you requested and may not be considered marketing.
Marketing Emails
Where permitted by law, we may send information about services, promotions, events, or company updates.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us at info@mychfeur.com.
Unsubscribing from marketing communications will not prevent us from sending service-related messages concerning an active or completed reservation.
Text Messages
When you provide a mobile telephone number, we may use it to communicate about quotes, reservations, chauffeur coordination, pickup instructions, service updates, and customer support.
Marketing text messages will be sent only when permitted by applicable law and, where required, with your consent. Message and data rates may apply. Consent to marketing text messages is not a condition of purchasing transportation services.
You may opt out of marketing text messages by replying STOP. You may reply HELP for assistance.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing and documenting transportation services;
- Maintaining customer and corporate-account relationships;
- Processing payments and resolving billing questions;
- Meeting tax, accounting, insurance, and legal obligations;
- Resolving complaints and disputes;
- Preventing fraud and misuse;
- Enforcing agreements; and
- Establishing or defending legal claims.
Retention periods vary depending on the type of information, the nature of the reservation, our legal obligations, and legitimate business needs.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.
8. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our safeguards may include access restrictions, account controls, secure technology providers, staff procedures, data-retention practices, and security monitoring.
Massachusetts regulations establish security standards for businesses that own or license certain personal information belonging to Massachusetts residents.
No website, database, email system, or electronic transmission is completely secure. Therefore, we cannot guarantee the absolute security of personal information.
Please do not send complete payment-card information or other highly sensitive information through ordinary email or unsecured text messages.
9. Your Privacy Rights and Choices
Depending on your place of residence and applicable law, you may have the right to:
- Request information about the personal information we collect and use;
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Request restriction of or object to certain processing;
- Request a portable copy of certain information;
- Withdraw consent where processing is based on consent;
- Opt out of certain targeted advertising, selling, or sharing;
- Appeal a decision concerning a privacy request; and
- Submit a complaint to an applicable privacy or data-protection authority.
These rights are not absolute and may be subject to exceptions. For example, we may need to retain information to complete a reservation, comply with legal obligations, process transactions, resolve disputes, prevent fraud, or exercise legal rights.
To submit a privacy request, contact us at:
Email: info@mychfeur.com
Website: https://mychfeur.com/
Please include your name, contact information, and a clear description of your request.
We may take reasonable steps to verify your identity. We will request only the information reasonably necessary to verify the request and protect your information from unauthorized disclosure.
You may be permitted to use an authorized agent to submit a request. We may ask for evidence that the agent is authorized to act on your behalf.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
10. International Visitors
MY|CHFEUR is based in Massachusetts, United States. If you access our website or use our services from outside the United States, your information may be transferred to, stored in, and processed in the United States or another country where our service providers operate.
Privacy and data-protection laws in those locations may differ from the laws where you live.
Where required by applicable law, we will rely on an appropriate legal basis for processing personal information. Depending on the circumstances, the legal basis may include:
- Performing a contract or taking steps requested before entering a contract;
- Complying with a legal obligation;
- Pursuing our legitimate business interests;
- Protecting vital interests; or
- Obtaining your consent.
European privacy requirements may apply when an organization outside Europe intentionally offers services to or monitors individuals located in covered European jurisdictions.
11. Children’s Privacy
Our website and transportation services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
Information about a minor passenger may be provided by a parent, guardian, school, travel organizer, or other authorized adult when arranging transportation. Such information should be limited to what is reasonably necessary to provide the service safely.
Contact us at info@mychfeur.com if you believe a child provided personal information to us without appropriate authorization.
12. Third-Party Websites and Embedded Services
Our website may contain links to or embedded content from third parties, including:
- Reservation platforms;
- Payment processors;
- Mapping services;
- Social-media platforms;
- Review platforms;
- Hotels, venues, airports, and attractions; and
- Other transportation or travel-related websites.
Third parties may collect information independently and operate under their own privacy policies. MY|CHFEUR is not responsible for the privacy, security, content, or practices of third-party websites and services.
We encourage you to review the privacy policies of third parties before submitting personal information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.
When we update the policy, we will revise the “Last updated” date at the beginning of the policy. Material changes may also be communicated through the website or by another appropriate method.
The version posted on our website is the version currently in effect.
14. Contact Us
Questions, concerns, and privacy requests may be directed to:
My | CHFEUR Inc.
Boston, Massachusetts, United States
Email: info@mychfeur.com
Website: https://mychfeur.com/
