Terms & Conditions

• Delayed Flights: We track all inbound flights so that we may arrive at your landing time. If your fight is delayed and arrives after midnight, you will be charged an early morning fee.
• FBO: All FBO arrivals have a two-hour minimum charge.
• Airport Fee: Will be applied on every airport pick-up. There is an additional $20.00 charge for all international arrivals.
• Meet & Greet: Meet & Greet service available at Baggage Claim ($35) or Gate ($65).
• Onsite Group coordinator: $45.00/hr. (three hour minimum).
• Please Request via email booking@mychfeur.com

• Sedans & SUVs Point-to-Point: The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 2 hours before the scheduled pick-up time.
• For all pick-ups outside of Massachusetts: 24 hours’ notice is required for canceling to avoid being charged for sedans and SUVs
• Hourly As Directed & Events: The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 24 hours before the scheduled pick-up time.
• Mini Coaches & Sprinter Vans: We require 48 hours’ notice to cancel in order to avoid the fare equal to the total trip cost including gratuity to be charged.
• Passenger Bus & Stretch Limo: We require 10 days’ notice to cancel in order to avoid the fare equal to the total trip cost including gratuity to be charged.
• Last Minute Booking: All last-minute bookings made will be charged upfront and cannot be cancelled. Charges made are non-refundable.

• Gillette Stadium & Xfinity Center: All reservations must be hourly as directed. No point-to-point reservations are accepted.
• TD Garden & Fenway Park: All reservations have a two-hour minimum charge. No point-to-point reservations are accepted.

• Waiting Time: My | CHFEUR Car Service grace periods are: 15 minutes for point-to-point & To Airport services, 30 minutes for a domestic flight, and 1 hour for an international flight after wheels down. There is a $8.00 charge for every five (5) minutes of waiting time after the grace period elapses.

NOTE: We must have the proper flight number and airline on every airport pick-up.

• STC Charge (Standard Transportation Charge): 10% will be applied to every reservation point to point.
• STC is a charge based upon various overhead expense items some of which may not relate to the specific trip.
• Hourly as Directed: We have (2) three hours minimum. Hourly rides are billed per hour at the chosen vehicle prevailing hourly rate. Final charges are based on actual ride duration, plus garage-to-garage time. Garage time (positioning) is the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The minimum garage to garage time is 30 minutes. Time-based charges are billed in 30-minute increments.
• No-show: A no show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made. In order to avoid this charge, passengers should not leave designated pick-up locations without notifying My | CHFEUR Car Service at 617-213-0388.
• Tolls: Tolls will be billed at face value when applicable, at the end of the trip and added to the bill. If it’s not already applied. Routing without tolls if charged in the reservation will be removed.
• Admin Fee: An administration fee of 15% will be added to every reservation
• Early Morning Fee: A $20 surcharge for service scheduled in between 12:00 AM and 12:59 AM. A $25 surcharge for service scheduled in between 1:00 AM and 5:00 AM.
• Parking and out of Pocket Charges: All out-of-pocket charges, including tolls, parking, airport fees will be billed to customer.
• Extra stops: We charge $20 each stop accordingly based on locations and directions (This rule does not apply on the Hourly/As Directed jobs). $8.00 per five (5) minutes increments for any waiting time.
• Holidays: My | CHFEUR Car Service will charge ($25) or (25%), whichever is greater for service scheduled for the following days: New Year’s Eve after 12 pm, New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day (4^th of July), (5th of July observed), Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas’s Eve after 12 pm, and Christmas’s Day.
• Gratuity and Tips: Drivers always receive 100% of the gratuity charged. All gratuities are recommended and may be increased, decreased, or eliminated if for any reason you are not satisfied with the service. NO QUESTION ASKED.
• Breakdown: My | CHFEUR Car Service is not responsible for delays of services due to circumstances beyond our control including but not limited to severe weather, vehicle breakdowns and/or road conditions and will only be responsible for making up lost time at a mutually agreed date.
• Bad Weather Policy: Reservations made with an Executive Sedan will be required to be upgraded to an SUV in case of snow conditions for the safety of the chauffeur and the passenger. Additional costs will apply.
• Lost and Found: My | CHFEUR Car Service assumes no responsibilities for lost or damaged articles left in or nearby the vehicle(s) belonging to the client or passenger.
• Damage and Liability: The client assumes full financial liability for any damage to a vehicle caused during the duration of the rental by them or any members of their party. Chauffeur or the office feels that the renter/party of the renter is putting the chauffeur or the mode of transportation or the renter/party of the renter in danger of injury. Or if the renter/party of the renter is in the possession of any Illegal material or substance, this service will be canceled without refund. This is without exception. My | CHFEUR Car Service reserves the right to add up to an additional $300 fee for any damage to a vehicle. A fee of $150.00 for each carpet or seat burn, spillage, and soiling. Sanitation fee is $250.00.
• Pet Policy: My | CHFEUR Car Service allows pets. If the pet weighs more than fifteen pounds, we require them to be placed in a cage. Smaller pets should be on a leash or inside a case. They should never be seated beside the chauffeur by itself on the seat, or to be standing at the door looking out the window. Any scratches or damages to the vehicle caused by your pet will be billed to the reservation. If you have a service animal, you don’t have to place them in a crate. To make sure that every pet protocol is followed please call our customer care service at 617-213-0388 for us to check if there is anything else you might need to do depending on the kind of pet and weight. You can be sure you will be always provided with a pet-friendly chauffeur